Recently, two of the top e-commerce players in India wrapped up their festive season sales. It was raining discounts on products of all categories, so customers didn’t let this opportunity slip by. However, during these big sales, some incidents were reported where consumers got fake or wrong products instead of what they ordered.
In one such incident, a man ordered an iPhone 12, which got the best selling discount, but instead of the phone, he got a cleaner bar inside the phone box. In another such incident, a customer got a washing powder instead of a washing machine.
These are only two incidents that have been reported and made in the news, but there are many others that have occurred throughout the year. People get fake products, or they get wrong or broken items inside the delivered boxes. What can a person do?
Read also | How to save yourself from fakes on Flipkart and Amazon
In this article, I will tell you one of these tricks that will help you in facing such mishaps. Did you know that both Amazon and Flipkart offer an “Open Box Delivery” option? Well, if not, then you are in the right place. Let us know all the details about this program.
Amazon and Flipkart Open Box Delivery
Due to the above incidents and to protect valuable items, Amazon and Flipkart have started offering open box delivery services. I will explain both services one by one and also what you can do to take advantage of them and what are the pros and cons.
Amazon Open-Box Check
In Amazon’s “Open Box Check”, the delivery assistant opens the box at the time of delivery, and you can check the contents of your order. You can then check whether the delivery is right and the product is free of damage before accepting the delivery.
Q: What is the Amazon open box inspection process?
NS. At the time of delivery, Amazon’s delivery partner opens The package is in front of you and lets you You visually check the product to make sure the order is correct, damage-free, and complete with all accessories. However, this does not include a working check of the product.
Q: Who can benefit from the Amazon Open Box Check service?
A: Amazon offers Open Box Checking by default based on specific eligibility criteria that include prepaid and scheduled delivery orders. Also eligible for this service are dishwasher, microwave oven, refrigerator, TV and washing machine. Also, the service is currently only available in some select PIN codes in India.
Q: What happens after an open box check?
A: After the scan is completed, and you don’t find a problem with the product, you will receive a one-time password from Amazon. The delivery person will ask about this 6-digit code To confirm the status of the open box check. Once you share the OTP, your delivery will be confirmed.
Noticeable: You should only share the code if you find that the product is correct and free of damage. Amazon Returns will not be accepted For damaged orders if the open box check is completed and delivery is successful.
Q: What happens after the inspection finds a problem with the product?
a. If you find that the product is damaged or not the same as you ordered or its parts/accessories are missing, delivery refused. Moreover, Do not share the 6-digit code With delivery assistant. The product will be returned with the delivery partner and your amount will be refunded.
s. Can you get a replacement instead of refunding the faulty/damaged product?
A: No, you cannot get a replacement product. If it is damaged, missing accessories, or different from what was ordered, you will receive a full refund. After that, you can submit a new application.
Q: What happens if someone finds a problem with the product after delivery or installation?
A: If the product is found damaged after successfully accepting delivery in the open box, Amazon will not accept returns. So, please be sure to check the product well for damages before accepting delivery. However, you can file a complaint immediately in such cases.
For more details, you can read our article about ways Get your money back if you get a fake product from Amazon.
Q: How do you know if an open fund examination qualifies in your area?
A: If the service is available in your area, you will see an “Open Box Check” eligibility message on the product detail page. Also, you will see the message “Free Open Box Check Included at Delivery Time” while selecting the delivery slot.
Q: Do you need to pay for open box inspection service?
A: No, open box inspection is available free of charge with all eligible orders.
Flipkart Open Box Delivery
The delivery of the open box in Flipkart is also the same as the delivery officer opens the box in front of you at the time of delivery. You should note that the outer packaging and branding are opened before delivery so that you get what you ordered.
Q: How do you know if Flipkart open box delivery is available in your area?
A. If your order and your city of delivery are eligible for Flipkart open box delivery, you will get an option for the same on the order summary page. You can then select the “Open Delivery Box” option while placing the order.
Q: What happens if the product is missing/damaged at the time of delivery with an open box?
A: If you find that the product is missing, damaged or different from what you ordered, you can ask the delivery agent to take it back immediately. If your order is COD and you have already paid, you will immediately get your money back from the courier. In the case of a prepaid order, the money will be returned to your source account.
Q: What happens if the product is damaged after turning it on?
A. If you accept open box delivery and then find that the device is defective after turning it on, you can contact Flipkart for exchange/refund as per the product return policy.
Q: Is Flipkart Open Box Delivery available all over India?
a. ‘Open Box Delivery’ from Flipkart is currently available to select PIN codes in some cities including Bhopal, Bhubaneshwar and Chandigarh.
Q: Does Flipkart charge extra for Open Box Delivery (OBD)?
a. No, you don’t need to pay anything extra because OBD is a free service.
So this was all about Amazon and Flipkart Open Box Delivery Service which can save you from mishaps like the above. For more details about these services, you can contact the customer service of these companies.
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