Last year, Apple launched a repair/replacement program for AirPods Pro units that have sound issues, such as crackling or static. It was only supposed to run for two years after Buds were first sold on October 30, 2019, which means the program will end in two weeks. As someone on Reddit first noted, the tech giant has quietly updated the program’s information page to expand its availability. The updated page states that “the program covers affected AirPods Pro devices for 3 years after the unit’s first retail sale,” giving people the opportunity to replace their defective buds within the next year.
Apple previously said that a “small percentage” of units manufactured before October 2020 could be affected by the problem. The software covers buds that display cracking or static sounds in noisy environments, or while the user is exercising or talking on the phone. It also covers units with active noise cancellation defective that show irregularities, such as losing bass or increasing background sounds. According to a few commenters on the Reddit post, even buds made later in October 2020 were showing sound issues. While these models are technically no longer covered by the program, users were still able to replace them by contacting Apple.
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